KNOW-HOW IN HEADS

The business depends on what people remember.

The business gets fragile when the answer is always in someone's memory, side conversation or judgment.

An experienced machinist explaining a part to a younger colleague who is writing down what he says.

What owners say

“Ask Maria, she knows how that works.”
“We wrote that down somewhere.”
“Training a new person takes months because they have to shadow me.”

Why it costs you

If people cannot find the right answer, they ask the same person again. Training is slower. Quality changes. The business stays fragile.

Ask this first

What do experienced people explain again and again?

Start here

Capture repeated questions first.
Write down how good decisions get made.
Use real examples to show what good looks like.
Create one trusted place for the current answer.

Check the rest before you spend.

Use the Business Reality Diagnostic to see whether this is what to fix first or part of a bigger pattern.